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Certificate II in Retail (Customer Service)
Please Note: that employers including group training companies may have their own Award, Federal Certified Agreement, NSW Enterprise Agreement or Australian Workplace Agreement.
| Award |
Employer Associations |
Unions |
The Retail Industry (State) Training Wage Award provides for school based part-time traineeships. |
Retail Traders Association
20 York Street
SYDNEY NSW 2000
Tel: 9290 3766
Fax: 9262 1464
Employers Federation of NSW
313 Sussex Street
SYDNEY NSW 2000
Tel: 9264 2000
Fax: 9261 1968 |
Shop, Distributive and Allied Employees’ Association of NSW
Level 4
8 Quay Street
HAYMARKET
NSW 2000
Tel: 9281 7022
Fax: 9281 7050
Australian Liquor, Hospitality & Miscellaneous Workers Union
Level 7, 187 Thomas Street
HAYMARKET NSW 2000
Tel: 9281 9577
Fax: 9281 4850 |
Hospitality Industry - Accommodation, Hotels, Resorts and Gaming award 1998 provides for school based part-time traineeships where an employer is respondent or a member of an employer association listed in Appendix A of this Award |
Employers Associations and individual employers listed in Hospitality Industry - Accommodation, Hotels, Resorts and Gaming Award 1998 - Appendix A |
Australian Liquor, Hospitality & Miscellaneous Workers Union
19 Argyle Street
PARRAMATTA NSW 2150
Tel: 9635 6296
Fax: 9687 1869 |
Motels Accommodation & Resorts Award provides for school based part-time traineeships where an employer is respondent or a member of an employer association in Schedule A of this award |
Employers Associations and individual employers listed in Motels Accommodation & Resorts Award - Schedule A |
Australian Liquor, Hospitality & Miscellaneous Workers Union
19 Argyle Street
PARRAMATTA NSW 2150
Tel: 9635 6296
Fax: 9687 1869 |
Where the employer is not bound by either of the above Federal Awards no appropriate State Award provides for school based part-time traineeships.
Club Employees (State) Training Wage Award, Restaurant Employees (State) Interim Award, Caterers' &c., Employees (State) Consolidated Award and Canteen Workers (State) Award do not provide for school based part-time traineeships. |
Registered Clubs Association of NSW
RCA House, 499 Kent Street
SYDNEY NSW 2000
Tel: 9268 3000
Fax: 9261 2506
Restaurant & Catering Industry Association of NSW
Level 3, 551 Pacific Highway
ST LEONARDS NSW 2065
Tel: 9439 6633
Fax: 9437 4717
Employers Federation of NSW
313 Sussex Street
SYDNEY NSW 2000
Tel: 9264 2000
Fax: 9261 1968 |
Australian Liquor, Hospitality & Miscellaneous Workers Union
19 Argyle Street
PARRAMATTA NSW 2150
Tel: 9635 6296
Fax: 9687 1869 |
Employees of Local Government - the Local Government (State) Award 1997 does not provide for school based part-time traineeships. |
Local Government Association of NSW
215 Clarence Street
SYDNEY NSW 2000
Tel: 9242 4000
Fax: 9242 4111
Shires Association of NSW
(same details as Local Government) |
Federated Municipal and Shire Council Employees’ Union of Australia, NSW Division
Level 4
35 Regent Street
CHIPPENDALE
NSW 2008
Tel: 9319 5911
Fax: 9319 4911 |
Wages and Conditions of Employment
Wages and conditions may vary between awards and agreements.
All enquiries on industrial relations issues, including wages and conditions for school based part-time traineeships, should be referred to
- the NSW Department of Industrial Relations [Award enquiries 13 16 28],
- the Federal Department of Employment, Workplace Relations and Small Business [1300 363 264 or New Apprenticeships Hotline 1800 639 629]
- the relevant employer association
- the relevant union
It is the responsibility of employers to ensure that all legislative requirements are met.
Vocational Training Order
See CIB 193
Information on Vocational Training Orders is available from the Local State Training Centre on 13 28 11 for the cost of a local call.
 Information included in these fact sheets is intended as a guide only. Material is subject to change at any time and accuracy of information can not be guaranteed.
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